Business Process Improvement (BPI) is a systematic approach to help an
organization make significant advances in the way its business
processes operate.
|
|
|
|
Business Process Improvement
Business Case: "How can we optimize
our business process in order to improve the level of customer service
and to ensure the efficient use of resources for the benefit of all
stakeholders?"
Overview: BPI defines an
organization's strategic goals and objectives and proceeds to align its
processes to better meet customer requirements. BPI provides a program
that assists the organization in streamlining operations and
eliminating inefficiencies. BPI applies a structured methodology
defining an organization's "as-is" environment and models a "to-be" set
of processes that add value to the organization's mission and
objectives.
Benefits: Productivity improvement, higher accuracy and quality. Automated and faster processes.
Improvements are made, using these processes and data models as a "road
map", and technology is applied as needed to enable these identified
solutions. BPI improves the quality, availability, effectiveness, and
cost of business processes. BPI is focused on completely understanding
the customer's needs, identifying means to meet those needs, and then
"reinventing" the value chain.
Outcome: Business Process
Improvement results in accurate, faster and automated processes and
cost savings. Clear segregation of duties and higher quality towards
customers.
Case Study : BPI in IT Industry
|
|
